- 14. In case of Queries
If you have any questions or experience any difficulties during the service preparation, create a customer message under the relevant component.
XX-SER-NET-HTL Setting up the connection from SAP to the
SV-SMG-MAI-APR The colleagues in this component can release the required download basket in in SAP Service Marketplace, if a SAP Solution Manager system (and so Maintenance Optimizer) are temporarily unavailable, and software is urgently needed.
- 15. Service Reports in Service Messages
When a session is completed the service consultant uploads the report so it is available in a service message in the SAP Service Marketplace.
An SUser can be nominated to be the main recipient for a service message if this SUser is based in the customer number which owns the analysed system. A feedback form is provided in the service message containing the session results. To be able to fill in the feedback an SUser must have the authorisation ACCESS_SERVICE_MESSAGES for the customer number of the analysed system. If you experience problems accessing a report for a session please inform the service consultant. He can open an internal message, following the information in internal SAP Note 975252.
Overview of SAP Notes with recommendations specific to Products:
SAP Note 320903 Supply Chain Management ( SCM)SAP Note 160777 Business Information Warehouse (BW)SAP Note 1258585 SAP Customer Relationship ManagementSAP Note 1295142 SAP Remote Services for SAP SRMSAP Note 617604 SAP Remote Services for SAP PI/XISAP Note 1498779 Preparing Java-based systems for Support ServicesSAP Note 1251022 SAP Remote Services for MDM: Technical Prep...SAP Note 738676 Non ABAP components
Appendix B
Overview of SAP Notes with recommendations specific to Services:
SAP Note 1329189 GoingLive Check for SolutionsSAP Note 1320620 Prerequisites for GoingLive Check for SolutionsSAP Note 696478 SAP Security Optimization: Preparation & additional infoSAP Note 1323405 Technical Preparation of a GO, BPPO and IV serviceSAP Note 1159758 Data Volume Management: Central Preparation NoteSAP Note 1306163 SAP Downtime Assessment PrerequisitesSAP Note 1077981 SAP Upgrade Assessment Preparation NoteSAP Note 1274306 SAP Solution Transition Assessment - PreparationSAP Note 1320940 Prerequisites for CQC service: BPA and BPMSAP Note 1318148 SAP Custom Code Change Impact Analysis - PreparationSAP Note 1330674 SAP Custom Code Maintainability CheckSAP Note 1074808 SAP Change and Transport Analysis Session: RequirementsSAP Note 1041351 FAQ - Solution Manager Preparation Service (SMPS)SAP Note 350011 GoingLive Service - Preparations for BPS Benchmark CheckSAP Note 1149742 SAP CQC Going Live Support
Appendix CSAP Note 352081 Additional service-relevant functions for MaxDBSAP Note 145316 DB2-z/OS: Preparations for SAP Support Services
Affected Releases
Release-Independent
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