SAP Note 91488 - SAP Support Services - Central preparatory note (Part - IV)

14. In case of Queries If you have any questions or experience any difficulties during the service preparation, create a customer message under the relevant component. XX-SER-NET-HTL   Setting up the connection from SAP to the

           customer system, or problems when using this connectionXX-SER-LIKEY     Problems regarding installation numbersBC-UPG-ADDON     Problems implementing addons (ST-PI or ST-A/PI)BC-UPG-OCS      Problems implementing support packagesBC-SMG-SYS       Problems related to transaction SMSYSV-SMG-SDD      Problems with the RTCCTOOL or SDCC toolSV-SMG-SER-EWA  EarlyWatch AlertSV-BO-REQ        Request for Remote ServicesSV-BO            General issues with Remote servicesBC-CCM-MON-OS    Problems with the OS collector (ST06)BC-CCM-MON-TUN   Problems with the performance collector (ST03)
SV-SMG-MAI-APR   The colleagues in this component can release the required download basket in in SAP Service Marketplace, if a SAP Solution Manager system (and so Maintenance Optimizer) are temporarily unavailable, and software is urgently needed.

15. Service Reports in Service Messages When a session is completed the service consultant uploads the report so it is available in a service message in the SAP Service Marketplace. An SUser can be nominated to be the main recipient for a service message if this SUser is based in the customer number which owns the analysed system. A feedback form is provided in the service message containing the session results. To be able to fill in  the feedback an SUser must have the authorisation ACCESS_SERVICE_MESSAGES for the customer number of the analysed system. If you experience problems accessing a report for a session please inform the service consultant. He can open an internal message, following the information in internal SAP Note 975252.

Appendix A
Overview of SAP Notes with recommendations specific to Products:
SAP Note 320903  Supply Chain Management ( SCM)SAP Note 160777  Business Information Warehouse (BW)SAP Note 1258585  SAP Customer Relationship ManagementSAP Note 1295142  SAP Remote Services for SAP SRMSAP Note 617604  SAP Remote Services for SAP PI/XISAP Note 1498779  Preparing Java-based systems for Support ServicesSAP Note 1251022  SAP Remote Services for MDM: Technical Prep...SAP Note 738676   Non ABAP components
Appendix B
Overview of SAP Notes with recommendations specific to Services:
SAP Note 1329189 GoingLive Check for SolutionsSAP Note 1320620 Prerequisites for GoingLive Check for SolutionsSAP Note 696478  SAP Security Optimization: Preparation & additional infoSAP Note 1323405 Technical Preparation of a GO, BPPO and IV serviceSAP Note 1159758 Data Volume Management: Central Preparation NoteSAP Note 1306163 SAP Downtime Assessment PrerequisitesSAP Note 1077981 SAP Upgrade Assessment Preparation NoteSAP Note 1274306 SAP Solution Transition Assessment - PreparationSAP Note 1320940 Prerequisites for CQC service: BPA and BPMSAP Note 1318148 SAP Custom Code Change Impact Analysis - PreparationSAP Note 1330674 SAP Custom Code Maintainability CheckSAP Note 1074808 SAP Change and Transport Analysis Session: RequirementsSAP Note 1041351 FAQ - Solution Manager Preparation Service (SMPS)SAP Note 350011  GoingLive Service - Preparations for BPS Benchmark CheckSAP Note 1149742  SAP CQC Going Live Support

Appendix CSAP Note 352081 Additional service-relevant functions for MaxDBSAP Note 145316 DB2-z/OS: Preparations for SAP Support Services

Affected Releases

Release-Independent