SAP Note 91488 - SAP Support Services - Central preparatory note (Part - I)

Symptom

You need to prepare one of your systems for which a SAP Support Service has been scheduled.


Other terms
SAP Support Services, Safeguarding, Solution Management Optimization Services, Empowering, SMO, SMA, Standard Support
SDCC, RTCCTOOL, ASM, ST14, SQLR, ST-PI, ST-A/PI, SQL Trace, ABAP Trace,
SAP Solution Manager, Service Preparation
SAP GoingLive Check, SAP GoingLive Functional Upgrade Check, SAP OS/DB Migration Service, SAP Codepage Conversion Check, SAP EarlyWatch Alert, SAP EarlyWatch Service, SAP Solution Management Assessment
SAP Business Process Performance Optimization, SAP Customer Program Optimization, SAP Remote Performance Optimization, SAP SQL Statement Optimization, SAP Business Process Management, SAP Interface Management, SAP Data Management, SAP System Administration, SAP Upgrade Assessment, Technical Integration Check, Feasibility Check


Reason and Prerequisites
SAP recommends to execute SAP Support Service Sessions in SAP Solution Manager. To enable the delivery of the planned SAP Support Service session you wish to prepare your managed SAP System and your SAP Solution Manager system accordingly. This note provides you with a central overview of the preparation steps required for ABAP stacks.
Appendix A provides an overview of SAP Notes with recommendations specific to products such as BW, SCM etc.
Appendix B provides an overview of SAP Notes with further recommendations, specific to service types.




Solution


Services
An overview of support offerings and related service types can be accessed via service.sap.com/supportofferings.
SAP Solution Manager
SAP Note 1170668 gives an overview over the role of SAP Solution Manager in Remote Service Delivery.SAP Note 1172939 describes which technical prerequisites must be met to ensure the service delivery readiness of your SAP Solution Manager system.
Managed systems
To ensure that SAP can deliver a service for each SAP System that you wish to analyze, the prerequisites listed below must be met.
Timing
To ensure that sufficient data for a meaningful analysis is available on the day of the session, the preparation steps listed below should be checked ca 4-6 weeks before the agreed session date. This ensures that any problems can be discovered and resolved in such a way that sufficient data will be available on the day of the session.
Questionnaires, Quick Sizer
For some service sessions questionnaires need to be filled in. Part of the analysis for such sessions is based on the information in the questionnaires, therefore it is important that these are filled in accurately. They should be returned ideally 1-2 weeks prior to the agreed session date so that any open questions can be adressed prior to the start of the actual service session.

The Quick Sizer is a web based tool designed to assist with the sizing of SAP Business Suite. It has been developed by SAP in close cooperation with all platform partners and is free of cost.
For some sessions a Quick Sizer project is needed to contribute to the planned analysis. As with the questionnaires the project should be created and filled ideally 1-2 weeks prior to the session so that any open questions can be addressed in good time before the session starts.
For more information see service.sap.com/quicksizer.

Where questionnaires or Quick Sizer projects are needed for a session you will be advised of this when you arrange the session date.
EarlyWatch Alert
EarlyWatch Alert is required for delivery of all run phase remote services, such as  EarlyWatch Check, GoingLive Verification etc.
It is a free service for the preventative monitoring of the performance of SAP Systems which automatically and regularly collects data on your SAP system. As it provides you with continuous service reports it considerably reduces the risk of system bottlenecks or failures.

You should activate EarlyWatch Alert for all productive SAP systems, to be processed in your own SAP Solution Manager system.
A Best Practice document on how to set this up can be found in the SAP Service Marketplace at service.sap.com/solutionmanagerbp.

For further information please review the information provided at service.sap.com/EWA as well as SAP Note 1257308.