SAP Note 189072 - ST06/OS06: No data or incorrect data displayed

Symptom
In ST06/OS06, data is either displayed incorrectly or not at all
and/or
messages such as 'shared memory not available' are displayed.
and/or
on Windows NT / Windows 2000:
In RZ20, the file systems are missing in the "Operating System" monitor.


Other terms
saposcol, shared memory, 64-bit, swap space, cpu, disk, memory, lan, file system, hardware info, operating system log, RZ20, os_sys.log, dev_coll


Reason and Prerequisites
The data for ST06/OS06 and RZ20 is collected by saposcol. The saposcol is an independent program that runs in the operating system background regardless of the R/3 instances. It collects data about operating system resources and makes this data available to every R/3 via shared memory.
Only one saposcol is needed per computer even if several R/3 instances or even several R/3 systems are running there.


Solution
Possible error scenarios:

1. Incorrect values: The R/3 system reads ST06 and RZ20 values from shared memory. Incorrect values may already be there. The saposcol has a dialog interface on operating system level at its disposal. With this you can directly view the values from the shared memory. Call saposcol -d. Using the command 'help' you can get an overview of all available commands. The 'dump' command is important for displaying specific values. If values are incorrectly or incompletely displayed here, you can stop the collector and delete the values from shared memory. saposcol -d kill leave exitThen the shared memory backup file coll.put must be deleted. coll.put can by default be found in the directory /usr/sap/tmp. In any case, check if your saposcol version is current (see below).

2. No values and/or problems with shared memory Check whether saposcol belongs to user 'root' and whether the authorizations are correct: -rwsr-x--- Because the values of saposcol must be visible for all R/3 systems/instances on a host, saposcol writes data in the shared memory segment with key 1002. This shared memory segment must not be changed (for example, by setting profile parameter ipc/shm_psize_1002). In all profiles, check whether the parameter ipc/shm_psize_1002 is set. If it is, this parameter must be removed from the profiles ---> Note 37537.

3. In general, a current version of saposcol should be used. Because it is an independent program, saposcol can be stopped and switched in a running R/3 system If you want to replace saposcol, stop the collector that is running, delete the coll.put file if necessary and install a new saposcol version as specified in Note 19227. The saposcol is not so dependent on the R/3 release but rather on the operating system release. Therefore, the naming convention of the saposcol versions refers to the operating system. You can find the appropriate saposcol for your operating system version(s) in the directory specified in Note 19227.

4. Windows 2000 and Windows NT Saposcol can only collect the values for disk I/O and display them in the SAP system, if the corresponding performance counters were activated via the command diskperf -Y Then, the computer has to be started again. For further information on the "diskperf" command, call "diskperf /?"

5. Windows NT In the case of incorrect or empty displays in ST06/OS06 under Windows NT, note that the NT SAPOSCOL requires the PDH.DLL (see Note 19227) and NT40 Service Pack 5 as of version 4.0 in order to be able to display the data correctly. If there are problems with the display of the OS syslog or the hardware info via OS06/ST06 under Windows NT, read Note 96397.

6. ST06/OS07 does not display the operating system log (button: OS Log). The following error message is issued instead: File is empty. Try Read again.The information of where to find the operating system log is stored in the shared memory of saposcol. With saposcol destinations that are no SAP application servers (CCMS agents and rfcoscol destinations), the patch of the operating system log is determined correctly but the program tries to open file os_sys.log on the local application server. The error was corrected for CCMS agent destinations by the Support Packages below.

7. ST06/OS07 does not display the saposcol log file (Os Collector, button: Log File), or a wrong file is displayed. The error was corrected by the Support Packages below.

8. ST06/OS07 truncates the path name of the Saposcol log file, and an error message is displayed: Cannot open file:  \\<hostname>\saploc\PRFCLOG\dev The error is corrected with the current one of the Support Packages listed below.

Affected Releases

Software Component Release From Release To Release And subsequent SAP_APPL 30 300 31I X SAP_APPL 40 40A 40B X SAP_APPL 45 45A 45B X SAP_APPL 46 46A 46B X SAP_BASIS 46 46B 46D   SAP_BASIS 60 610 620 X

Correction delivered in Support Package

Support Packages Release Package Name SAP_BASIS 46B SAPKB46B37 SAP_BASIS 46B SAPKB46B51 SAP_BASIS 46C SAPKB46C28 SAP_BASIS 46C SAPKB46C42 SAP_BASIS 46D SAPKB46D17 SAP_BASIS 46D SAPKB46D31 SAP_BASIS 610 SAPKB61006 SAP_BASIS 610 SAPKB61011 SAP_BASIS 610 SAPKB61030 SAP_BASIS 620 SAPKB62019