Symptom
The CCMS processes central auto-reactions with job SAP_CCMS_CENSYS_DISPATCHER. This job ensures that it runs only once at any given time by setting a lock in the NetWeaver enqueue server.
At at least one customer site, the SAP_CCMS_CENSYS_DISPATCHER job failed to complete correctly and remained 'active' for a very long time in the background processing system, retaining its lock in the Enqueue server.
This failure prevented processing of new central automatic reactions until the problem was corrected.
Other terms
central automatic reactions
Reason and Prerequisites
Inadequate error recovery in the SAP_CCMS_CENSYS_DISPATCHER job in the event of problems in the background processing or enqueue server.
Solution
Apply the correction in the associated support package or correction.
With the correction, the report RSAL_CENSYS_TOOL_DISPATCHING which runs in the CENSYS job checks the age of the lock that is present in the event that cannot obtain the lock.
If the lock is older than a fixed interval of 850 seconds, then the central system dispatcher ignores the lock and processes any unprocessed central automatic reaction entries in the table CSMCENTOOL.
The central system dispatcher quits, however, without doing any further processing if it determines that there are more than two SAP_CCMS_CENSYS_DISPATCHER jobs running (itself and the stuck job that is holding the lock). You can monitor for such occurrences by monitoring for aborted SAP_CCMS_CENSYS_DISPATCHER jobs.
The CCMS processes central auto-reactions with job SAP_CCMS_CENSYS_DISPATCHER. This job ensures that it runs only once at any given time by setting a lock in the NetWeaver enqueue server.
At at least one customer site, the SAP_CCMS_CENSYS_DISPATCHER job failed to complete correctly and remained 'active' for a very long time in the background processing system, retaining its lock in the Enqueue server.
This failure prevented processing of new central automatic reactions until the problem was corrected.
Other terms
central automatic reactions
Reason and Prerequisites
Inadequate error recovery in the SAP_CCMS_CENSYS_DISPATCHER job in the event of problems in the background processing or enqueue server.
Solution
Apply the correction in the associated support package or correction.
With the correction, the report RSAL_CENSYS_TOOL_DISPATCHING which runs in the CENSYS job checks the age of the lock that is present in the event that cannot obtain the lock.
If the lock is older than a fixed interval of 850 seconds, then the central system dispatcher ignores the lock and processes any unprocessed central automatic reaction entries in the table CSMCENTOOL.
The central system dispatcher quits, however, without doing any further processing if it determines that there are more than two SAP_CCMS_CENSYS_DISPATCHER jobs running (itself and the stuck job that is holding the lock). You can monitor for such occurrences by monitoring for aborted SAP_CCMS_CENSYS_DISPATCHER jobs.
Affected
Releases
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Correction delivered in Support Package
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Read More @ https://service.sap.com/sap/support/notes/1265906
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