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Tuesday, January 25, 2011

SAP Note 1134886 - Activating log SDCCN for retrieval of maintenance certificate



Symptom

The log for the SDCCN "Maintenance Package" task for logging the retrieval process of the maintenance certificate is not activated.

ST-PI
2005_1_46C Support Package 8
2005_1_620 Support Package 8
2005_1_640 Support Package 8
2005_1_700 Support Package 6
2005_1_710 Support Package 4

Other terms
Maintenance certificate, key, licence, SolMan, Solution Manager
Reason and Prerequisites
An inactive delivery was made.
Solution
This note activates the log in the "Maintenance Package" task.



Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
ST
700
400
400
 
ST-PI
46C
2005_1_46C
2005_1_46C
 
ST-PI
620
2005_1_620
2005_1_620
 
ST-PI
640
2005_1_640
2005_1_640
 
ST-PI
700
2005_1_700
2005_1_700
 
ST-PI
710
2005_1_710
2005_1_710
 

Correction delivered in Support Package
Support
Packages
Release
Package
Name
ST
400
ST-PI
2005_1_46C

Corrections Instructions
Correction
Instruction
Valid
from
Valid
to
Software
Component
Last
Modifcation
2005_1_46C
2005_1_710
ST-PI
12.03.2008  06:27:37








SAP Note 1229904 - Maintenance certificate distribution for service provider



Symptom

With SAP Solution Manager 7.0 Support Package 16, the job REFRESH_ADMIN_DATA_FROM_SUPPORT returns any errors in the job log when calling maintenance certificates for customers if the service provider function is active. The system-specific maintenance certificates are called partly using incorrect RFC destinations of the SAP backbone.


Other terms
Service provider, VAR, ISV, Solution Manager, SolMan, SP16, maintenance certificate, licenses


Reason and Prerequisites
This is caused by a program error and a missing BAdI filter entry.


Solution
The error is solved when you implement this note, and the call of the maintenance certificate for the service provider is corrected.



Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
ST
700
400
400
 

Correction delivered in Support Package
Support
Packages
Release
Package
Name
ST
400

Corrections Instructions
Correction
Instruction
Valid
from
Valid
to
Software
Component
Last
Modifcation
400
400
ST
14.07.2008  08:18:37
400
400
ST
14.07.2008  08:19:44






SAP Note 1251060 - Error in requirement process of maintenance certificate



Symptom

Sometimes systems are excluded from the requirement process of the maintenance certificate. As a result, no maintenance certificates are required and collected by SAP (by SAP Solution Manager) for these systems.


Other terms
Maintenance certificate, maintenance, licenses, automatic distribution


Reason and Prerequisites
The error occurs because of an incorrect database selection.


Solution
The error is corrected when you implement this note.





Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
ST
700
400
400
 

Correction delivered in Support Package
Support
Packages
Release
Package
Name
ST
400
ST
400
ST
400

Corrections Instructions
Correction
Instruction
Valid
from
Valid
to
Software
Component
Last
Modifcation
400
400
ST
13.09.2008  13:33:55
400
400
ST
10.03.2009  16:27:30
400
400
ST
08.12.2008  09:07:55
400
400
ST
08.12.2008  09:08:49
400
400
ST
02.03.2009  09:53:28
400
400
ST
10.03.2009  16:26:22
400
400
ST
10.03.2009  16:26:41
400
400
ST
10.03.2009  18:50:49
400
400
ST
10.03.2009  18:51:15








SAP Note 1240265 - SPAM/SAINT: No valid maintenance certificate found



Symptom

  • Transactions SPAM and SAINT issue the warning "No valid maintenance certificate found for system XXX."
  • Transactions SPAM and SAINT issue the error message "No valid maintenance certificate found for system XXX."

Other terms
SPAM, SAINT, maintenance certificate
DB2/400, DB4, AS400, AS/400, DB400
TN 805, TN 806, TN 808, TN 809
TN 805 No valid maintenance certificate found (see long text)
TN 806 A valid maintenance certificate was found for system &1
TN 808 No queue calculation because of a missing maintenance certificate
TN 809 The maintenance certificate check requires a kernel patch level >= 145

Reason and Prerequisites
Maintenance certificates are provided for all systems with NetWeaver 7.0 and higher.

The software lifecycle management tools SPAM and SAINT check whether there is a valid maintenance certificate as of SPAM/SAINT 700/0031.
The check can be executed only as of SAP_BASIS 700 Support Package 16 or SAP_BASIS 701 Support Package 00 and subsequent versions. For lower Support Package levels, the maintenance certificate is always regarded as valid.

  • SPAM/SAINT 700/0031, 700/0032, 700/0033, and 710/0034 issue a warning if no valid maintenance certificate was found.
  • SPAM/SAINT 700/0034 issues an error message if no valid maintenance certificate was found.
    In this case, the queue can no longer be calculated.
           A) You have not installed a valid maintenance certificate in the system.
           B) You use SAP kernel patch level 144 or lower in your system.
SPAM/SAINT 700/0031 does not recognize an installed maintenance certificate and issues the warning.

           C) You use the database system AS/400.
SPAM/SAINT 700/0031 does not recognize an installed maintenance certificate and issues the warning.


Solution

A) Install a maintenance certificate in the system.

  • This can be installed automatically using the SAP Solution Manager.
    Proceed according to the application help:
    DE: 7.0 SP16 Automatic Distribution of Maintenance Certificates
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000646691& _SCENARIO=01100035870000000112&_OBJECT=011000358700000574762008D
      EN: 7.0 SP16 Automatic Distribution of Maintenance Certificates
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000646691& _SCENARIO=01100035870000000112&_OBJECT=011000358700000574752008E

  as of Support Package 18: http://help.sap.com/saphelp_smehp1/helpdata/en/89/a7c08d740c4cffb491f98801f17d30/frameset.htm

  • Alternatively, you can request a maintenance certificate via the SAP Support Portal (http://www.service.sap.com/licensekey) and install it like a license key using transaction SLICENSE.
    Information about how to proceed is available under http://www.service.sap.com/~sapidb/011000358700001504082008E
    For general information about requesting and downloading license keys, see Note 94998.

B) You must use SAP kernel patch Level 145 or higher in your system to ensure that the installed maintenance certificate can be recognized by SPAM or SAINT.
As of SPAM/SAINT 700/0032 the system issues a relevant information message in systems with SAP kernel patch level 144 or lower.

C) Use at least SPAM/SAINT 700/0032 with the database system AS/400.

You can find more information about maintenance certificates on the SAP Support Portal under
http://www.service.sap.com/maintenancecertificate .




Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
SAP_BASIS
70
700
702
X

SAP Note 1266139 - Incomplete SMSY systems do not receive maint. certificate




Symptom
Systems are excluded from the requirement process for maintenance certificates.


Other terms
Maintenance certificate, SolMan, SAP Solution Manager, license data


Reason and Prerequisites
The affected systems are not maintained completely in the Solution Manager system landscape. In other words, the software components are missing and the relevance check fails. As a result, the system is not included in the requirement process for maintenance certificates. The purpose of this check is to keep the load on the SAP backbone as low as possible.


Solution
After you implement this note, the relevance check is less strict. As a result, maintenance certificates are also required for systems that are not maintained completely.



Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
ST
700
400
400
 

Correction delivered in Support Package
Support
Packages
Release
Package
Name
ST
400

Corrections Instructions
Correction
Instruction
Valid
from
Valid
to
Software
Component
Last
Modifcation
400
400
ST
24.10.2008  10:28:10







SAP Note 1293657 - Error in distribution of Maintenance Certificates via SDCCN

Symptom

This note addresses problems in the automatic distribution of Maintenance Certificates from a Solution Manager system to a managed system by the "Maintenance Package" task of SDCCN:
  • 1) The activity "Get License Data" within the "Maintenance Package" task is never executed. In the log of the task you find "Not due, due every 0 , ...", although in the settings you provided an appropriate, non-zero period for "License Data".
  • 2) You are not able to switch off the transfer of Maintenance Certificates inside the "Maintenance Package" task by setting the periodicity of the "License Data" section to zero.
Other terms
SDCCN, Solution Manager, Maintenance certificate, Maintenance key
Reason and Prerequisites

  • 1) Due to a program error the periodicity specified in the settings for the "Licence Data" section is used only when a new "Maintenance Package" task is created. If a periodic "Maintenance Package" task was already existing when ST-PI 2008_1 was installed, it will always have period 0 for the "License Data" section.
  • 2) Periodicity zero for the License Data section of the "Maintenance Package" task is rejected by the screen.
Solution
Please implement the correction instructions attached to this note.
  • 1) The next run of the "Maintenance Package" task will use the correct periodicity for the "License Data" section specified in the settings.
    Alternatively, you can delete the "Maintenance Package" task and create a new one.The new task will have the correct periodicity.
  • 2) In order to switch of the transfer of Maintenance Certificates by the "Maintenance Package" task of SDCCN, go to the settings for this task (menu Goto -> Settings -> Task-specific; Task-specific settings -> Session Data Collection -> Maintenance -> Settings), select the tab "License Data" and set the "Repeat every ..." value to zero.
    Please note that this change is effective only for new tasks, so you have to delete an already existing "Maintenance Package" task and create a new one.

Be aware that this note is only valid for ST-PI 2008_1_* support package 0. If you import a transport request containing this note into a system with ST-PI 2008_1_*  + Support package 1 this will cause syntax errors in function group /BDL/BDL11. See note 1403021 how to resolve these errors.




Affected Releases
Software
Component
Release
From
Release
To
Release
And
subsequent
ST-PI
46C
2008_1_46C
2008_1_46C
ST-PI
620
2008_1_620
2008_1_620
ST-PI
640
2008_1_640
2008_1_640
ST-PI
700
2008_1_700
2008_1_700
ST-PI
710
2008_1_710
2008_1_710


Correction delivered in Support Package
Support
Packages
Release
Package
Name
ST-PI
2008_1_46C


Corrections Instructions
Correction
Instruction
Valid
from
Valid
to
Software
Component
Last
Modifcation
2008_1_46C
2008_1_710
ST-PI
09.09.2009  11:34:47
2008_1_46C
2008_1_710
ST-PI
09.09.2009  11:36:17
2008_1_46C
2008_1_710
ST-PI
09.09.2009  11:36:50